Production Support Leads / Managers - Java

Java, App Monitoring Tools (Splunk/Dynatrace/Quantum Metric/ThousandEyes), App Performance Monitoring Tools (New Relic/AppDynamics/Blue Triangle)
Description

GSPANN is looking for Production Support Leads or Managers with expertise in Java-based applications. Our culture fosters individual initiative and excellence. Join our global workforce to unleash a pool of opportunities.

Who We Are

GSPANN has been in business for over a decade, with over 1800 employees worldwide, and servicing some of the largest retail, high technology, and manufacturing clients in North America. We provide an environment that enables career growth while still interacting with company leadership.

Visit Why GSPANN for more information.

Location: Hyderabad / Gurugram / Pune
Role Type: Full Time
Published On: 27 June 2022
Experience: 5 - 10 Years
Description
GSPANN is looking for Production Support Leads or Managers with expertise in Java-based applications. Our culture fosters individual initiative and excellence. Join our global workforce to unleash a pool of opportunities.
Role and Responsibilities
  • Drive triage calls with the stakeholders and give immediate fixes for the production issues.
  • Drive P1/P2 triage calls.
  • Conduct business impact analysis for critical incidents and performance tuning.
  • Set up and fix gaps in the monitoring platforms.
  • Prepare SOPs and set up runbooks for routine issues.
Skills and Experience
  • Mandatory prior experience in L1/ L2/ L3 production support and leading support projects.
  • Expertise in application monitoring tools like Splunk, Dynatrace, Quantum Metric or ThousandEyes is desirable.
  • Should be comfortable coding in Java.
  • Prior experience in setting up dashboards using application performance monitoring (APM) tools like New Relic, AppDynamics, or Blue Triangle.
  • Ability to effectively triage issues in production.
  • Should have experience in maintenance support of the e-commerce domain.
  • Must have a thorough knowledge of incident management and a holistic view of application monitoring setup.
  • Should be open for rotating shifts.

Key Details

Location: Hyderabad / Gurugram / Pune
Role Type: Full Time
Published On: 27 June 2022
Experience: 5 - 10 Years

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