Technical Delivery Manager – E-Commerce
E-Commerce, Salesforce Commerce Cloud (SFCC), Hybris, Magento
Description
We are looking for a Technical Delivery Manager with expertise in the e-commerce domain, determined to solve the organization’s most challenging problems. Join our global workforce and unleash a pool of opportunities.
Who We Are
GSPANN has been in business for over a decade, with over 1800 employees worldwide, and servicing some of the largest retail, high technology, and manufacturing clients in North America. We provide an environment that enables career growth while still interacting with company leadership.
Visit Why GSPANN for more information.
Location: Hyderabad / Gurugram
Role Type: Full Time
Published On: 28 February 2022
Experience: 12+ Years
Description
We are looking for a Technical Delivery Manager with expertise in the e-commerce domain, determined to solve the organization’s most challenging problems. Join our global workforce and unleash a pool of opportunities.
Role and Responsibilities
- Act as the primary spokesperson for the solutions or applications being developed or in liaison with the customer.
- Lead client presentations, scoping, and project estimates.
- Create a scope of work (SOW) with milestone plans, key deliverables, assumptions, commercials and dependencies, and other contractual artifacts.
- Collaborate and develop a e-commerce strategy that encompasses the client’s goals.
- Take complete ownership and ensure timely delivery of assigned projects with quality.
- Establish a strong relationship with the client, manage change requests and scope creep, oversee daily activities of the delivery team, and provide direction and guidance to the team as needed.
- Monitor project baseline to ensure that the activities progress as per the plan and make critical business decisions to meet the client’s expectations.
- Manage profit and loss of the project while ensuring that the margins and client SLAs are consistently met.
- Create and implement strategies to mitigate shortfalls within the timeline and budget.
- Participate in key sprint activities like sprint planning, retrospectives, and other key ceremonies.
- Identify productivity and incorporate quality process improvements.
- Guide the team through domain aspects, closures, design, development, and verification or validation tasks.
- Ensure that the team maintains a high level of competence and operational excellence.
- Publish status reports with metrics for the internal and external stakeholders.
- Work with subject-matter experts (Architects / Development Leads) to define best practices and benchmarks.
- Proactively identify risks and issues on programs or projects and develop mitigation plans.
- Account mining - identify new service opportunities with the clients and support the sales team to effectively close the deals.
- Thought leadership - identify business problems and come up with mitigation solutions and frameworks.
- Generate and execute onboarding, training, knowledge transfer, and skill-building plan of new team members.
- Assist in hiring the right talent for the team.
- Motivate and mentor team members.
- Employee engagement - Manage appraisals and retention processes.
- Encourage and guide team members to create and publish case studies, white papers, and blogs. Give a walk-through to the internal stakeholders.
- Make presentations, demonstrations for the clients and internal management team.
- Publish program/portfolio metrics for the management team.
- Work closely with client stakeholders, offshore development team, senior management, and multiple onsite teams.
Skills and Experience
- 12+ years of experience in E-commerce tools like SFCC (Demandware), Hybris, Magento, etc.
- At least 5 years of experience in providing end-to-end solutions for e-commerce tools.
- Expertise in managing large scale multisite, multi-brand, multi-country e-commerce implementations.
- Must have hands-on experience in using version control and CI/CD tools like SVN, GIT, Jenkins, Cucumber, Hudson.
- Mandatory experience in B2B and B2C implementations.
- Prior experience in managing projects for various marketplaces or brands is desirable.
- Deep understanding of e-commerce flows and integrations with various internal and third-party systems.
- Comfortable in managing around 100 resources in single or multiple accounts.
- Should be a problem-solver with an excellent understanding of industry-proven design patterns.
- Hands-on experience in Java, REST services, Node JS is crucial.
- Experience in UI frameworks like JavaScript, jQuery, Ajax is desired.
- Good understanding of configuring and performance tuning of e-commerce platforms.
- Comfortable working on cloud platforms like GCP, AWS, etc.
- Strong implementation experience in test-driven development, domain-driven design, and clean code principles.
- Certification in any e-commerce tool would be an advantage.
- Exposure to Integration technologies and API Management is preferred.
- Expertise in web content management platforms like AEM is an added advantage.
- Strong background of delivering projects with first-time-right approach and zero defects in production.
- Should have experience in facing clients and working in a cross-functional matrix organization.
- Comfortable using estimation techniques like Use Case, Function Point, Story Point.
- Pre-Sales experience in driving RFP/RFI proposals; defining end-to-end solution architecture covering technical, deployment architectures, and non-functional and performance aspects are important.
- Must have experience in executing Agile methodology.
- Should have excellent verbal, written communication, and presentation skills.
