Atlassian Support Engineer
Atlassian Tools (Jira/Confluence/Bitbucket), Linux, MySQL, Java, RESTful API, Groovy
Description
GSPANN is hiring an Atlassian Support Engineer with 8+ years of experience for a full-time role. The ideal candidate must have strong leadership, problem-solving skills.
Who We Are
GSPANN has been in business for over a decade, with over 2000 employees worldwide, and servicing some of the largest retail, high technology, and manufacturing clients in North America. We provide an environment that enables career growth while still interacting with company leadership.
Visit Why GSPANN for more information.
Location: Hyderabad / Gurugram / Pune / Bangalore / Noida
Role Type: Full Time
Published On: 8 October 2024
Experience: 8+ Years
Description
GSPANN is hiring an Atlassian Support Engineer with 8+ years of experience for a full-time role. The ideal candidate must have strong leadership, problem-solving skills.
Role and Responsibilities
- Build deep knowledge of the business and understand the end-to-end customer journey.
- Partner with stakeholders to improve the design, visibility, availability, scalability, and performance of services.
- Automate manual processes efficiently, dive deep into incidents, and facilitate blameless post-mortems.
- Measure data using standardized telemetry to improve alert management, decision-making, analysis, and various optimization techniques.
- Support planned changes with deployment and post deployment monitoring, creating new dashboards or alerts as needed to monitor system changes.
- Evaluate open-source and vendor products, create proofs of concepts, and migrate applications to the external cloud.
- Adhere to crucial company controls required to meet internal or external audit requirements.
- Exhibit inspirational leadership by building a talented, cohesive, result-oriented, and healthy team environment.
- Build value-proposition presentations, case studies, and accelerators.
Skills and Experience
- 7+ years of strong experience in supporting Atlassian Tools - Jira, Confluence and BitBucket - installation, configuration, data centre versions, administration, troubleshooting/production support), Linux, and MySQL.
- Good to have knowledge on Java, Rest API, and Groovy Script.
- Hands-on experience working with high-volume and mission-critical applications.
- Have a strong understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace.
- Provide engineering solutions for gathering or publishing data and event collection across distributed architectures, automation, monitoring, intelligent alerting, and self-healing.
- Have a deep appreciation of IT tools, techniques, systems, and solutions.
- Demonstrate creative problem-solving skills related to cross-functional issues amidst changing priorities.
- Stay flexible and resourceful in managing swiftly changing operational goals and demands.
- Remain passionate about operational excellence and governance.
- Good experience in handling escalations and take complete responsibility and ownership of all critical issues to ensure logical closure.
- Excellent communication skills along with experience in driving triage calls involving different stakeholders.
