Change Manager
Change Management, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM)
Description
GSPANN is hiring a Change Manager to lead and implement change management strategies across the organization. The role involves coordinating change activities, ensuring smooth transitions, and monitoring the impact of changes to improve operational efficiency.
Who We Are
GSPANN has been in business for over a decade, with over 2000 employees worldwide, and servicing some of the largest retail, high technology, and manufacturing clients in North America. We provide an environment that enables career growth while still interacting with company leadership.
Visit Why GSPANN for more information.
Location: Hyderabad | Pune | Gurugram
Role Type: Full Time
Published On: 2 January 2025
Experience: 8+ Years
Description
GSPANN is hiring a Change Manager to lead and implement change management strategies across the organization. The role involves coordinating change activities, ensuring smooth transitions, and monitoring the impact of changes to improve operational efficiency.
Role and Responsibilities
- Create and implement change management strategies to achieve organizational goals.
- Develop comprehensive plans that manage change effectively.
- Lead and coordinate change management activities across the organization.
- Ensure smooth implementation of changes with minimal disruption to operations.
- Communicate with stakeholders to gain buy-in and support for changes.
- Address concerns and provide updates on the progress of change initiatives.
- Coach and mentor staff throughout the change process.
- Develop training programs that help employees adapt to new processes and systems.
- Monitor and assess the impact of changes on employees and operations.
- Ensure compliance with organizational policies and standards.
- Document change management processes and maintain records of change activities.
- Generate reports on the effectiveness of change initiatives and identify areas for improvement.
- Continuously seek ways to improve change management processes.
- Implement best practices and lessons learned from previous change initiatives.
Skills and Experience
- Have 8+ years of experience, with thorough knowledge of IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) processes.
- Gain exposure to end-to-end change management flows.
- Coordinate change activities across multiple teams for in-scope applications.
- Deploy changes with a back-out plan.
- Perform post-release verification and gather customer feedback.
