Service Desk Analysts
Service Desk Management, Support Operations, Point of Sale (POS), Store Devices
Description
GSPANN is hiring Service Desk Analysts to join the team in Hyderabad to ensure effective and efficient handling of technical support requests. This full-time role involves leading a team of technicians, establishing and monitoring service level agreements (SLAs), troubleshooting escalated issues, and continuously improving support processes.
Who We Are
GSPANN has been in business for over a decade, with over 2000 employees worldwide, and servicing some of the largest retail, high technology, and manufacturing clients in North America. We provide an environment that enables career growth while still interacting with company leadership.
Visit Why GSPANN for more information.
Location: Hyderabad
Role Type: Full Time
Published On: 20 December 2024
Experience: 4 to 10 Years
Description
GSPANN is hiring Service Desk Analysts to join the team in Hyderabad to ensure effective and efficient handling of technical support requests. This full-time role involves leading a team of technicians, establishing and monitoring service level agreements (SLAs), troubleshooting escalated issues, and continuously improving support processes.
Role and Responsibilities
- Supporting day-to-day store operations in the Retail industry.
- Oversee the daily operations of the service desk, ensuring efficient and effective support for IT-related issues.
- Lead and manage the service desk team, providing guidance, training, and performance evaluations.
- Ensure the POS systems are functioning correctly, performing regular maintenance and updates.
- Troubleshoot and resolve issues related to POS hardware and software.
- Work on integrating POS systems with other retail systems, such as inventory management and customer relationship management (CRM) systems.
- Ensure the smooth operation of store activities, optimizing processes for efficiency and effectiveness.
- Oversee store staff, including scheduling, training, and performance management.
- Manage inventory levels, ensuring products are stocked and available for customers.
Skills and Experience
- 4+ years of experience in supporting day to day Store operations in Retail industry.
- Hands-with incident and service desk management and other support operations.
- Must have excellent communication skills to interact with store associates.
- Expertise in supporting e-commerce applications and database systems is desirable.
- Support Database systems and manage store technologies like POS, Store devices, etc. is mandatory.
- Thorough with asset management and expertise in leading support teams is crucial.
- Good knowledge of network and Java programming language is added advantage.
