Technical Lead - Managed Services
GCP, OpenShift, Splunk, Dynatrace, Git, GitHub, GitLab, Unix Shell Script, Linux, Shell Scripting, Python, Java, SQL, MongoDB
Description
GSPANN is hiring a Technical Lead to join the Managed Services team. The role requires a person who is thorough with issue resolution, automation, system monitoring, root cause analysis, and collaborating with teams to ensure operational excellence.
Who We Are
GSPANN has been in business for over a decade, with over 2000 employees worldwide, and servicing some of the largest retail, high technology, and manufacturing clients in North America. We provide an environment that enables career growth while still interacting with company leadership.
Visit Why GSPANN for more information.
Location: Hyderabad
Role Type: Full Time
Published On: 27 November 2024
Experience: 5+ Years
Description
GSPANN is hiring a Technical Lead to join the Managed Services team. The role requires a person who is thorough with issue resolution, automation, system monitoring, root cause analysis, and collaborating with teams to ensure operational excellence.
Role and Responsibilities
- Identify issues proactively, resolve them, and communicate progress in a professional and timely manner.
- Analyze patterns to assess the overall impact of issues and assist in performing root cause analysis.
- Monitor job processes, analyze failures, and collaborate with relevant teams to resolve them effectively.
- Handle incident, operational, and change management activities to ensure system stability.
- Automate operational tasks to streamline workflows and improve efficiency.
- Review tasks periodically and implement automation for repetitive processes.
- Enhance the reliability and scalability of existing operational tasks to meet performance goals.
- Deploy planned changes, monitor systems post-deployment, and create dashboards or alerts to track new updates.
- Document processes and solutions to share knowledge with team members.
- Collaborate with technical teams to implement and improve tasks seamlessly.
Skills and Experience
- 5+ years of experience in production support or Site Reliability Engineering (SRE).
- Adapt to rotational night shifts in a 24/7 work environment.
- Utilize experience with Splunk and Dynatrace for monitoring and troubleshooting.
- Apply technical documentation expertise to maintain comprehensive records.
- Familiarize yourself with Google Cloud, OpenShift, microservices, and scripting languages like Python and Shell Scripting.
- Demonstrate experience in working with cross-functional teams to resolve complex issues.
- Communicate courteously and effectively with customers and third-party vendors.
- Employ knowledge of tools like ServiceNow, Jira, and other monitoring tools to ensure operational excellence.
- Enhance capabilities with knowledge of Java and the Spring Boot framework.
- Apply strong analytical, debugging, and triage skills to resolve critical issues.
- Utilize additional knowledge in SRE (Site Reliability Engineering), ITIL (Information Technology Infrastructure Library), and MongoDB to add value to operations.
- Showcase excellent communication and professional skills to coordinate with stakeholders.
