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Automated Production Support System to Drive Hadoop Operations on the E-Commerce Website

Read how GSPANN formed a strategic alliance with a US-based retailer, owning 800+ departmental and specialty stores, to overcome operational challenges in their Hadoop system.

Key highlights:

  • Provided multi-level engagement and an efficient L2 production support to reduce the resolution turnaround time for operational challenges and a permanent fixture of frequently recurring job failures.
  • Automated the workflow by integrating multiple technology servers, such as FTP, DB2, Oracle, and other Hadoop servers, which made it easier to develop consistency and efficiency in the operations.
  • Automation of production support, reduced possibility of errors, quick turnaround time of jobs, increased accountability of Hadoop operations, and extended support from offshore ensured that the process is fine-tuned with customer's approach to the website.

This case study can help you learn how GSPANN enabled the client in creating a multi-level engagement platform to run their business operations smoothly with the help of Hadoop big data system.

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