Mentioned below are some of the key tasks performed by the GSPANN’s L1 support team:
- Eliminated manual email-based monitoring: By switching to Splunk-based systematic monitoring.
- Streamlined alerts: Improved alert accuracy and quality. Optimized the existing alerts by converting non-critical alerts from real-time to scheduled. Provided well-defined, documented guidelines to the NOC L1 team with the help of runbooks as a reference for the triggered alerts.
- Created new alerts: We created new, important alerts that were critical for effective monitoring of the applications.
- Optimized the existing dashboards: Merged multiple dashboards and created new, comprehensive dashboards to help the team in monitoring all critical components of the applications with lesser screens.