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This year's Salesforce Connections was all about creating customer magic by building powerful customer connections through meaningful interactions. The conference brought together over 10,000 industry leaders from across the globe for two jam-packed days to discuss the latest trends, innovations, and best practices in customer relationship management (CRM), marketing automation, and Commerce Cloud. 

GSPANN joined the event as a navigator sponsor. Our experts shared a wide array of successful Salesforce projects and personalized roadmaps with the enterprises looking to break through the barriers to business success. These roadmaps have helped many companies achieve notable success in driving customer-centric experiences. 

We also conducted a session on ‘CDP: The Foundation for Your Next Personalization Strategy’ – by Praveen Chandra (Practice Head - Digital Marketing) and Rolf Kraus (Practice Leader - Content Management and Digital Marketing) – to help companies elevate their personalization approach using a customer data platform (CDP). These approaches have helped our clients enhance their customer journeys, instill customer trust, and gain business-critical insights into customer behavior. 

Key highlights of Salesforce Connections 2023: 

  • Reimagining Customer Attraction and Retention Journeys 

    Placing the customer at the center of all business strategies is one of the recurring themes at the conference. The Salesforce platform showcased various tools and features that enable businesses to harness customer data effectively, and understand customer expectations, preferences, and behaviors to build stronger relationships, enabling them to deliver personalized experiences at every touchpoint. 
  • Prepare to Engage AI and Automation at the Forefront 

    Ready or not, AI is coming. The conference was buzzing with attendees learning how AI-powered tools can automate routine tasks, streamline marketing efforts, and deliver relevant and timely communications. Salesforce Einstein demonstrated how organizations could uncover valuable insights, predict customer behaviors, and drive intelligent decision-making. 
  • Drive Seamless Integration and Connectivity 

    Seamless integration and connectivity are key enablers for delivering cohesive customer experiences. Salesforce Integration Cloud and its extensive ecosystem of partner applications demonstrated how businesses could create a unified view of the customer journey by integrating data from multiple sources. 
  • Comply with Customer Data Privacy and Regulations 

    Salesforce Connections highlighted the significance of building trust and maintaining compliance with customer data by complying with data privacy and regulations like GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). Attendees gained insights into the latest features and functionalities that help businesses meet regulatory requirements and protect customer information. 


The Trailblazer community offered ample opportunities to network, collaborate, and share knowledge among attendees through interactive sessions and hands-on workshops. The highlight of the conference was when Dan Levy talked about the value of storytelling with Salesforce CMO, Sarah Franklin. Of course, the fun part of Salesforce will always be the cute and chubby mascots who light up the ambiance with their mere presence.