Who is the Company

A global healthcare and services company with over $3B in net revenue.

The Challenge

The company was using Adobe Experience Manager, an all-inclusive content management platform that combines everything needed to manage a website. The company was dependent on the out of the box AEM site search technology based upon the Apache Lucene project. Unfortunately, this built-in component suffered from several limitations, including:

  • Degraded search performance after 10,000 pages
  • Increase in the repository size since the core Lucene engine search took a lot of space to index binaries
  • Putting more effort into surfacing content from search results than with other contemporary search platforms

In brief, the company wanted:

  • A scalable, high-performance search capability: The company had a high content volume explaining how their devices help treat various chronic health conditions. The high volume caused website search performance to steadily decline. They wanted a search solution that would easily scale and maintain high performance.
  • A cost-effective alternative to the current system: Their existing search engine used a tremendous amount of storage while creating indexes, skyrocketing cloud storage costs.
  • A modern customer search experience: Their customers were demanding better search features. To meet the demands, they needed a platform with modern search features like smart sorting, natural language support, query elevation, intelligent suggestions, etc.

The Solution

Business Impact

  • Vastly improved customer search experience increases customer satisfaction: The new system handles advanced features like full-text search, highlighted results, synonym search, similar keyword suggestions, natural language, and multi-language support with ease.
  • Fast and accurate search response improves sales: Since customers now receive precise search results rapidly, they are more inclined to pursue a search for additional products.
  • Lower cloud costs: Our solution requires fewer cloud resources, reducing a huge amount of cloud usage fee. The old system used quite a bit of space to create its indexes that expanded the repository size. The new system requires less space, reducing storage costs.

Technologies Used

Adobe Experience Manager: Cloud-based all-inclusive omnichannel content management platform
Apache Solr: Open-source Java-based enterprise search platform
Apache Sling: OSGI compliant open-source framework for REST services
Apache Lucene: Widely used open-source search engine
OSGI: Standards-based dynamic module system for Java

Related Capabilities

Utilize Actionable Insights from Multiple Data Hubs to Gain More Customers and Boost Sales

Unlock the power of the data insights buried deep within your diverse systems across the organization. We empower businesses to effectively collect, beautifully visualize, critically analyze, and intelligently interpret data to support organizational goals. Our team ensures good returns on the big data technology investments with the effective use of the latest data and analytics tools.

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