Who is the Company

A large coffeehouse chain with over 30,000+ stores worldwide.

The Challenge

The client used load balancing infrastructure based on F5/VF5 virtual machines to route API requests to respective backend pool members. As these API requests are authenticated using SSL (Secure Sockets Layer) certificates, the company needed to keep these SSL certificates updated at all times.

The company used a manual process to monitor, download, renew, and deploy every certificate. This process was labor-intensive and technically demanding. Each certificate renewal and installation involved multiple steps that were prone to error and significantly added to the maintenance cost.

The company wanted to automate the entire certification renewal and deployment process to prevent potential disruptions caused by human error and enforce compliance while reducing its overall ownership cost. 

In brief, the company wanted:

  • Guaranteed and timely certificate renewal: Currently the company was constantly concerned that a certificate might not be renewed on time, causing disruption when API requests were rejected. Company management wanted to gain peace of mind, secure in the knowledge that their certificates would be renewed in a timely manner.
  • All-encompassing certificate distribution: The company was looking for a way to distribute certificates to all virtual servers via its F5 infrastructure.

The Solution

Business Impact

  • Frees company resources: The solution reduced manual efforts by automating all manual tasks. Company resources previously involved in manual SSL certificate management are now free to pursue more meaningful tasks.
  • Flawless API access: The certificate renewal process is now faster and more reliable. API requests are no longer rejected due to SSL authentication errors. The solution significantly reduced the rejection rate for API requests.
  • Guaranteed 24x7 secure web access: The automation eliminates chances of missing renewals for the soon-to-expire certificates, resulting in guaranteed secure web access.
  • Grants peace of mind: The automation process runs continuously without errors, providing the company freedom to focus on other important tasks.

Technologies Used

Venafi: Offers trusted machine identity management for both physical and virtual servers
F5: Provides web app and API security across a multi-cloud infrastructure
Python: A powerful and versatile scripting language
Jenkins:An open-source CI/CD tool

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