Who is the Company

A well-known American manufacturer of skincare products with $1.5B annual sales.

The Challenge

The company struggled to monitor their e-commerce website's functionality effectively, resulting in costly downtime and revenue loss. The daily site verification (DSV) jobs were in place to verify the site's functionality and were not providing timely and accurate enough results. The lack of immediate issue reporting meant that the support team could not take proactive measures to address them, leading to further financial losses. The company needed a more efficient way to check the web functionality of its site.

In brief, the company was looking for:

  • Timely monitoring: Because the current system only ran tests once per day, problems could go unresolved for almost 24 hours. They wanted a solution that could perform monitoring more frequently.
  • Adaptable thresholds: They needed a solution that could adapt to traffic patterns that changed throughout a 24-hour cycle.
  • Intelligent alerting: Although the system in place provided test results and other raw data, they needed a solution that could automatically detect issues and raise alerts.

The Solution

Business Impact

The key business benefits of our solution include:

  • Assured revenue flow: The new system performs 24 x 7 automated monitoring of critical e-commerce web functionality. This allows the support team to respond immediately, avoiding potential revenue loss.
  • Frees up resources: Our automated system reduces the manual effort previously required to verify each functionality when a DSV script fails. Now vital resources can devote their time to more critical issues, such as improving the infrastructure, leading to even greater future profit.
  • High availability: The e-commerce website is now 99.99% available since vital system functionality problems can now be corrected quickly.

Technologies Used

Splunk Cloud Platform: A data analytics and machine learning platform that enables organizations to collect, monitor, analyze, and visualize machine data from any source in real-time
Splunk Query Language: A powerful and flexible search language used to query and analyze machine-generated data in real-time, enabling users to gain valuable insights and actionable intelligence from their data

Related Capabilities

Utilize Actionable Insights from Multiple Data Hubs to Gain More Customers and Boost Sales

Unlock the power of the data insights buried deep within your diverse systems across the organization. We empower businesses to effectively collect, beautifully visualize, critically analyze, and intelligently interpret data to support organizational goals. Our team ensures good returns on the big data technology investments with the effective use of the latest data and analytics tools.

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