The company has many brick-and-mortar outlets across multiple time zones throughout North America. The company had difficulty tracking the publication status of store orders within North America, which led to problems with inventory management. These problems resulted in out-of-stock items, poor decision-making, and lost profits due to excess inventory.
Each store ideally posted daily inventory orders before they opened for business. Once the orders are posted, store partners need to review and approve the published orders. This review and approval process is important because it ensures that the orders are accurate and complete.
The company has set a cut-off time, which is the last time stores can make any changes or adjustments to their orders before they are sent to the distributors for processing. This cut-off time is critical for the company's operations, as it ensures that the store orders are accurate and inventory will be delivered on time. It also allows the company to avoid overstocking or stock-outs.
The lack of visibility into the store order status led to inventory management problems. Sales suffered because out-of-stock items led to customer dissatisfaction and lost conversion opportunities. The company also lost potential profits because the excess inventory generated higher carrying costs.
In brief, the company was looking for the following: