Production Support Services

GSPANN provides production support services ranging from consulting to complete outsourced support capabilities. With proven support and maintenance processes, an understanding of client expectations within our target industries, and cross-trained technical support staff, we help organizations deliver high-quality experience consistently to their customers.

Combining our network operations center (NOC) that provides deep application and system monitoring, along with deep system experience, we provide organizations with a preventative approach to support. This approach reduces surprises to keep your applications running without interruption—keeping our customers happy while delivering the brand experience you need.

Production Support Offerings

We provide business-critical support to clients that recognize that the digital experience they deliver differentiates them from competitors. Our offerings enable organizations to continue support while their teams focus on more strategic initiatives.

Production Support Consulting

Aligning internal support organizations around industry best practices.

Odd Hour Support

Providing support at times when your customers expect it but your team cannot.

Outsourced Support

Freeing your internal development teams to focus on strategic initiatives.

Production Support Capabilities

All our support capabilities are available in 24x7x365 or as-needed basis, providing our clients the flexibility and coverage they need to deliver the brand experience customers expect.

24x7, Holidays, and Nights

Our team is available anytime you need them, even when your team cannot be.

First & Second Line Support (L1/L2)

A team available when customers need to identify and solve problems.

Third Line Support (L3)

Application knowledge with deep analysis to find a solution.

Production Engineering (L4)

Resolving application problems with our experienced development teams.

Proactive Monitoring

Proactive and continuous monitoring to identify problems before they happen.

Network Operations Center (NOC)

Global monitoring, control, and management capabilities.


Amit Kumar

Amit Kumar

Practice Leader, Quality Engineering and DevOps

Amit leads our quality engineering and DevOps practice, where he provides over 15 years of SQA, DevOps, and global delivery experience for clients. Amit works with brands to transform development operations, by helping them define and execute strategies leading to modern quality engineering and continuous development practices. Amit is based in Milpitas, California.

Naveen Dronavalli

Naveen Dronavalli

Practice Leader, Managed Services

Naveen leads the managed services practice at GSPANN. He guides the retailers and technology brands in the planning and delivery of fully managed services across service management and improvement. Naveen also helps the brands in managing their customers’ systems and services. Having worked for several retailers and service providers prior to GSPANN, he brings hands-on experience in managed services and provides thought leadership to our clients. Naveen is based in Hyderabad, India.

Rama Aluri

Rama Aluri

Practice Leader, E-commerce and Enterprise Content Management

Rama has over two decades of experience working in the information technology industry and leading web experience, content management, and e-commerce engagements and global teams. He has a long track record in delivery management, managing customer relationships, solution conceptualization, and championing technology Centers of Excellence (CoE). Rama is based in Milpitas, CA.

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