Nitrate Chatbot for DevOps

Natural Language Processing Chatbot for Efficient Technical Support

Read how GSPANN helped a US-based Fortune 500 departmental store chain, with over $20B annual sales and 1000+ stores across the globe, develop a virtual assistant that can process the instructions in human language for fetching the required information from the system.

Key highlights:

  • The chatbot is available for 100+ virtual machines (VMs) & 600+ services. 150+ support resources use it 24x7 simultaneously.
  • After deploying the chatbot, the number of tickets raised by the client’s support team for fetching information reduced by 40%.
  • The Nitrate’s intelligence chatbot was tested for three months by 100+ users before the deployment.

This case study can help you understand how efficiency of the technical support team can be increased, and the mean time to resolution (MTTR) can be decreased by utilizing a chatbot that can answer queries in a natural language. By eliminating the need to put technical commands repeatedly to execute similar tasks, your support team can perform a quicker root-cause analysis (RCA).

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Nitrate Chatbot for DevOps Case Study