GSPANN analyzed gaps in the applications and suggested designs and approaches to solve the pertaining issues. We developed a comprehensive promotion monitoring tool, which can proactively monitor and provide run-time visibility of the applications. We also provided permanent fixes for the third-party handheld devices' software application and continuous support for store upgrades, rollouts, and daily operations.
The promotion monitoring tool combines multiple technologies, like Java/Spring-dependency injection, XML, MySQL, Xstore OpChain (an inbuilt framework of Xstore POS application), and data transfer Xstore framework (DTX), etc. It compares the promotions present in the single database of the Oracle Retail Customer Engagement application with multiple Xstore POS application databases and reports any mismatches to the concerned person in a single email report. The tool proactively sends a report in every four hours so that there is no need to firefight the issues.
After the solution was implemented, there were zero incidents reported in the next promotional period. Proactive reporting helps in avoiding the last-minute rush to resolve any pricing conflict. The outlets don’t miss an opportunity to sell an item because of a price mismatch anymore. The client’s customers don’t face price mismatch issues while buying the product. Since the items showed the revised prices after the promotion period, the client had better financial report reconciliation.