A Better Customer Experience with Real-Time Dashboards for Order Tracking

The client has an e-commerce portal where the customers can order ready-made suits, custom-made suits, and Tuxedos. The products are shipped from the nearest store—which may differ from the store where the product is available. The client uses various courier services (like DHL, FedEx) and their internal courier service for customer delivery and inter-store transfers. To track these orders, the in-store employees had to pull out the order information from the database and put tracking IDs in a different order tracking portal. It was a cumbersome task since the employees were already occupied in managing orders and attending calls to inquire about the products' delivery status. Given the situation, the employees could not efficiently plan their workday activities, which was hampering their productivity. To get a consolidated view of the shipment data, the client wanted to develop a dashboard-based solution to enable its employees to track order information from multiple courier services in a single tool. The tool required a single sign-on (SSO) functionality for ease of access.