After careful analysis and extensive consultation with the company, our team decided to leverage the company’s current content management system (CMS) - Adobe Experience Manager’s Content-as-a-Service feature.
The team defined a central repository for disclosures, automatically making disclosure data available to internal and external applications. AEM provided an enterprise-level CMS and allowed the team to clearly define producers (disclosure creators) and consumers (output channels). The team was then able to create and apply review-and-approve workflows to the disclosure authors. The workflow ensured real-time updates of the finalized content across all channels.
Key points of interest in the solution include:
- A central repository: Having a central location for disclosures allows the company to build content once and use it multiple times. The company’s compliance team can assign classification tags from the central repository to facilitate organization and produce disclosure variations and translations.
- Improved authoring experience: Previously, the compliance team had to deal with standard word processing features, such as tracking changes and resolving comments, along with cutting and pasting from one document to the next. The new solution offers a central place to produce and preview content, multi-level reviews and approval flow, status notifications, annotations, and the ability to search.
- Web integration: AEM allows the company to easily integrate its content with both websites hosted on the AEM platform and control variations in behavior.
- Support for external apps: The team provided a mechanism where external apps can pull content from the AEM platform securely using REST requests or GraphQL. They can find data in various formats, including HTML and JSON.
- Advanced insights: The solution provides future opportunities for accessing catalog-based audit reports/trails.