BLOG
What Happens When Site Searches Become Conversations
Amazon turned search into an agent. Others are pulling AI agents back. Here’s what ecommerce leaders need to know before making the same leap.
Insights
The latest thinking
Explore insights, case studies, and thought leadership on digital transformation, AI, cloud modernization, and more.
BLOG
AI Knows Your Brand. It Just Does Not Recommend It
Models identify companies correctly 99.4% of the time but bring them up in a discovery answer 3.32% of the time. Know what closes that gap.
BLOG
Your AI Agents Have More Access Than Your Employees, And Far Less Oversight
AI agent security has become a board-level problem: AI agents now drive more than one in eight enterprise breaches, prompt injection is up 340%, and most companies cannot say what their agents are allowed to touch. The exposure is a governance gap most companies never provisioned for.
BLOG
Autonomous Agentforce Agents Are Here. Scared of Letting One Talk to Your Customers?
Salesforce Agentforce Commerce made its Shopper, Buyer, and Merchant agents generally available on July 6. They can talk to your customers without sign-off. Being wary is rational. The real question is which agent to trust first.
BLOG
A Smart Agentic AI Strategy Outperforms a Newer AI Model by 5X
A smart enterprise AI strategy, not a newer AI model, is what separates the companies getting real AI impact. BCG's June 2026 survey found that the winners redesign the work instead of just buying the tool.
BLOG
Can You Trust AI Agents with Your Enterprise Data?
Your AI Sounds Sure Even When It’s Wrong. On Real Enterprise Data It Is Right as Little as 6% of the Time, and even the Failures are Projected as Clean Confident Numbers.
BLOG
A New Tollbooth on Enterprise AI Interoperability
A major upcoming cost that CXOs haven’t budgeted for yet is about to hit them. SAP's June 2026 API policy routes third-party AI agents through a metered gateway, and ServiceNow, Workday, Salesforce, and Snowflake may be moving the same way.
BLOG
The AI Pilot Era is Over. The AI Harness Era is Now!
We answer the most burning questions that Retail CXOs often ask us about AI Agents, Harness, Governance, and ROI.
BLOG
The Reality of AI ROI in Customer Experience: Strong Returns or Real Customer Backlash?
Google puts it at 88% positive ROI. McKinsey, Salesforce, and Forrester independently confirm the return. The 74% rollback rate, the 75% consumer frustration figure, and an EU compliance deadline landing August 2, 2026 tell the rest of the story.
CASE STUDY
Reduce Insight Lag by 99% with AI-Powered Voice of Customer Analytics
A premium athletic apparel retailer partnered with GSPANN to build an AI-powered review intelligence platform, cutting insight time by 99% and scaling analyst throughput by 2,000x.
BLOG
One of the Largest Online Retailers Lost 6.3 Million Orders in One Day. The Cause? AI Code Nobody Tested
Most U.S. retailers are moving fast with AI coding tools but have not yet built the quality controls to match that speed. This is what the gap looks like in real numbers.
EVENT
Breaking the Data Bottleneck at B2B Online Chicago 2026
From the hot takes stage to the data panel to our booth at B2B online Chicago from May 4-6, 2026, here’s what three days revealed about where B2B commerce is really headed.