Explore insights, case studies, and thought leadership on digital transformation, AI, cloud modernization, and more.
ChatGPT Business Hub puts a retailer's verified profile, product feed and AI agent in front of 1.2 billion weekly ChatGPT users. It promises to be your next sales channel. But is there more to it?
Customers can already shop through AI shopping assistants, and the two biggest retailers, Amazon and Walmart both have their own agents. Should you do the same?
In one Google test, conversational attributes a brand submitted showed up in half of the relevant product recommendations in AI Mode. Whether you can write them depends on the PIM system you pick.
57.5% of people who use AI have walked away from a purchase because a chatbot weighed in. It is also making your 'loyal' customers switch without a second thought.
AI models weigh only 6 of the 16 criteria that helps you apps rank on app stores. AI Shelf Optimization is now as important as App Store Optimization.
2.5 million shoppers installed a personal AI shopping agent in the last two weeks, and it already buys, haggles, and returns on their behalf at stores that never agreed to any of it.
Nine in ten shoppers want real reviews behind an AI recommendation. Your reviews now speak to both people and AI.
Your AI pilot works in the demo. It stalls when it meets your production data. Read what senior retail IT leaders told us about that gap at Retail CIO Connect 2026.
40% of retailers are only now optimizing their pages for AI shopping agents, and a third have not even started. Which Agentic Browser Should Your E-Commerce Site Optimize For?
From managed services to agentic commerce, September promises to be an exciting month for us across four UK events. Let’s meet at any event you’re interested in.
41% of enterprises waste more than 15% of their AI spend, and the bill arrives split across five budgets that no single owner can total. The cost of one finished task is on no invoice.
AI agents are entering the buying journey. Agentic Experience is about whether your storefront can actually serve them.